Total Mortgage Our Story

we like long walks, low rates and happy homebuyers

Get to know total mortgage

our story

In 1997, loan officer John Walsh started a mortgage company. It came as the result of years in the industry; he had the experience, the know-how, and a briefcase full of big ideas – so it was a natural choice to get started.

Over the next decade, his company grew from a tiny three-person shop to a national lender. And when the housing crisis leveled the mortgage industry in 2007, Total Mortgage was one of the few lenders to stay intact. We owe that to a single choice John had made years earlier...

Other lenders were making a fortune by putting borrowers in homes they would never be able to pay for, signing off on the very deals that led to the recession. We only offered the loans that we knew our borrowers could afford.

No matter how large we grow, we’ll never forget how that decision saved both us and our borrowers. And in our post-recession success, we’ve become the kind of lender that can really do it all. We’re proud to provide homebuyers with the service and integrity of a hometown bank while also offering all the same benefits as the big guys. That’s our mission – to provide local lending expertise at the national level.

Our Reputation

our reputation

It feels a little weird to brag about ourselves. Instead, we’ll let some complete strangers take this one.

In 2016, Hearst Media Group named us one of the Top Workplaces in Connecticut, and over the last 7 years, Inc. Magazine has singled us out as one of the fastest growing US companies 4 times.

Most importantly, we’ve also gotten the thumbs up from our customers. We’re a 5 star lender on Zillow with over 300 reviews, and we have an 5 star review on Google.

You know the secret to our effectiveness? Whether we’re working hard on your loan or kicking back after hours in the company game room, we’re always on the same team.

Trustbuilder 1
Trustbuilder 2
Trustbuilder 3
Trustbuilder 4
Trustbuilder 4
Trustbuilder 4
Trustbuilder 4

What our clients say

Zuleima C.

google

Denise is the best of the best! Truly 10 out of 5 stars. This is the second time my family works with her and we are equally impressed with her work ethic as the first time. She is so knowledgeable, fast, and responsive. With whatever question we had, Denise was always a call or text away, even after hours! During our whole loan process, Denise got the ball rolling right away and she never missed a thing. It’s been a dream working with her and we couldn’t recommend her more. Thank you Denise!

What our clients say

Kendall R.

thelenderlist

Denise Panza was so great to work with! She got back to us on all matters very quickly & answered every question with care. Her positive attitude made our first home buyers experience a wonderful one! We love the use of the app to keep all documents & info organized.

What our clients say

Katherine

google

I can't thank Nelson enough for his exceptional support during the process of buying our new home. He was incredibly accommodating and always willing to go the extra mile to answer our questions, regardless of the day or time. Nelson made himself available whenever we needed assistance. I’m truly glad I chose Total Mortgage as our lender, and I will always be grateful to Nelson and his team for their outstanding service.

What our clients say

Robert D.

google

We had an excellent experience with Total Mortgage. Betsy Hauser is professional, efficient and knowledgable. She took the time to explain the process to us and was very patient and helpful. We highly recommend reaching out to Betsy and Total Mortgage!

What our clients say

kathy

zillow

Mark answered all our questions, gave us advice, and helped us navigate the whole process: the application, getting approval and closing. He followed up after the closing too to make sure we had all the paperwork in order.

What our clients say

Jonathan W.

google

Everyone was all on the same page at every step of the process. Any issues were quickly resolved.

What our clients say

Rocco I.

google

Denise Panza will always be first choice in buying a home or a referral from anyone I know looking to buy a home .. A amazing person , I’m glad we crossed paths it was really meant to be ..

What our clients say

leidy g.

google

From the very beginning, Matt gave us a true sense of trust. My husband and I always felt comfortable sharing our thoughts and concerns, and throughout the entire process we felt truly heard. His organization and professionalism ensured that every question was answered promptly and every piece of paperwork was handled right away. What stood out the most was how clearly he explained each milestone needed to complete the loan, making sure we understood every step. Matt never felt like “just someone from a company” — instead, he felt like a close family member we could fully trust with our finances. Another detail that meant so much to us was that Matt made it to our closing. Not all lenders take that extra step, but his presence, along with our real estate agent, made us feel supported from beginning to end. We are so grateful for Matt’s dedication and care during such an important time in our lives. We truly felt supported from start to finish and highly recommend him!

What our clients say

miles m.

zillow

Suzanne and her Team did an Excellent job to us. They are on point just submit every document they need and the process will be so quick. They always make it sure that their doing their BEST to make everything happen. To Suzanne and the TEAM. Thank you so much!

What our clients say

nicholas j.

google

I dealt with Anne and Stacey in the Andover office and they were both amazing and super helpful through the entire process! Highly recommend them !